Terms & Conditions

Terms and Conditions

General Policy:

(a) All orders are subject to approval at Nexstep Commercial Products.
(b) Prices are subject to change without notice.
(c) Prices charged will be those prices in effect at the time of order.

Minimum Order/Freight Terms:

(a) Minimum order is $500.00. Any order less than $500.00 will be assessed a $30.00 service charge, except for backorders.
(b) Minimum opening order for a new customer is $1,200.00.
(c) East of Rockies, shipments of $2,000.00 or more, FOB Origin/Freight Prepaid, via carrier of our selection within the 48 contiguous states. Under $2,000.00, FOB Origin/Freight Collect.
(d) West of Rockies, shipments of $2,600.00 or more, FOB Origin/Freight Prepaid, via carrier of our selection within the 48 contiguous states. Under $2,600.00, FOB Origin/Freight Collect.
(e) For redistributors, shipments of $3,500.00 or more, FOB Origin/Freight Prepaid, via carrier of our selection within the 48 contiguous states. Under $3,500.00, FOB Origin/Freight Collect.
(f) Accessorial delivery and detention charges are the responsibility of the receiver.
(g) Claims for shortages or damages must be made to Nexstep Commercial Products within 72 hours from date of receipt of shipment. Any shortage must be signed and communicated to Nexstep Commercial Products’ Customer Service Department.
(h) Credit memos expire after 180 days. Please specify credit memo number on remittance advice to apply.

Add-On Orders:

An add-on must be received within 36 hours of the original order to guarantee shipment together. If an add-on must be shipped separately, the customer will be responsible for the additional freight charges.

Non-Preferred Carrier:

Nexstep Commercial Products reserves the right to determine the most economical routing of all prepaid shipments. Nexstep Commercial Products will not pay for special service fees such as “sort and segregate” or “call for delivery appointment.” Prepaid freight includes dock to dock shipping only. Call our Customer Service Dept. for quotes on services such as driver or lumper unload, sort & segregate, lift gate service, or prison/residential/inside deliveries, etc. Additionally, Nexstep Commercial Products will not be liable for any additional charges that may be incurred by using a non-preferred carrier.

Credit:

To establish credit, call our Accounting Department at 937-322-5163 ext. 124 or print our Credit Application from here and fax to 937-322-6826.

Payment Terms:

Net 30 days. Orders are invoiced the day they ship from our distribution center in Paxton, Illinois and payment is due within 30 days of the invoice date. Interest of 1.5% per month will be charged on any open balance exceeding 30 days.

Returned Goods Policy:

Merchandise will be accepted for credit only with prior approval from Nexstep Commercial Products. Authorized returns will only be accepted in unopened original cartons, freight prepaid by the customer, and will require a 20% restocking fee. Private labeled, discontinued, or customized merchandise cannot be returned for credit.

Private Label:

At Nexstep Commercial Products, wet mops may be customized with a minimum order of 6 dozen per type of mop. Private labeling may be available for other items. Please inquire with our Customer Service Dept.

Bids:

Nexstep Commercial Products reserves the right to provide bid pricing to only Authorized Nexstep Commercial Products Distributors. When placing subsequent orders, all Authorized Nexstep Commercial Products Distributors must use regular pricing. To receive rebate for bid, distributors must submit POD documentation and original bid number.

Credit Cards:

We accept Visa, MasterCard, and American Express. There is no convenience fee on any order paid by credit card at the time the order is placed. However, there is a 2.5% convenience fee on any order paid by credit card after the order has been shipped.

Warranty Statement:

Nexstep Commercial Products will replace or repair any defective product within a year of the purchase date.To report a defective product, please contact customer service at 800-252-7666. Nexstep Commercial Products may request a proof of purchase to arrange a repair or replacement. The warranty is void if a product suffers misuse, abuse, modification, or failure to follow instructions. The warranty does not apply to nondurable goods.

Remittance Address:

Nexstep Commercial Products
PO Box 2096, Mount Vernon, OH 43050-7296