Terms & Conditions

Terms and Conditions


General Policy:

(a) All orders are subject to approval at Nexstep Commercial Products.
(b) Prices are subject to change without notice.
(c) Prices charged will be those prices in effect at the time of order.
(d) Debit Memos must be submitted to Nexstep Commercial Products in writing within forty-five days from invoice due date and should accompany the check on which the deduction is taken.


Minimum Order/Freight Terms:

(a) Minimum order is $200.00. Any order less than minimum, except  for backorders, will be assessed a $20.00 service charge.
(b) Shipments less than $1,800.00, FOB Origin/Freight Collect.
(c) Shipments of $1,800.00 or more, FOB Origin/Freight Prepaid via carrier of our selection within the 48 contiguous states.
(d) Accessorial delivery and detention charges are the responsibility of the receiver.
(e) Claims for shortages or damages must be made to Nexstep Commercial Products at least seventy-two (72) hours from date of
receipt of shipment. Any shortages must be signed and communicated to Nexstep Commercial Products Customer Service.
Customer should initially contact the transportation company.


Add-On Orders:

An add-on must be received within 24 hours of the original order to guarantee shipment together. If an add-on must be shipped separately,
the customer will be responsible for the additional freight charges.


Non-Preferred Carrier:

Nexstep Commercial Products reserves the right to determine the most economical routing of all prepaid shipments. Nexstep Commercial
Products will not pay for special service fees such as “sort and segregate” or “call for delivery appointment.” Nexstep Commercial
Products additionally will not be liable for any additional charges that may be incurred by using an Nexstep Commercial Products nonpreferred



To establish credit, call our Customer Service Department at 1-800-252-7666 or print out our Credit Application from website at www.ocedarcommercial.com and fax to 1-217-379-9901.

Payment Terms:

Net 30 days. Orders are invoiced the day they ship from our distribution center in Paxton, Illinois and payment is due within 30 days of the invoice date. Interest of 1.5% per month will be charged on any open balance exceeding 30 days.

Returned Goods Policy:

Merchandise will be accepted for credit only with prior approval from Nexstep Commercial Products. Authorized returns will only be accepted in unopened original cartons, freight prepaid by customer and will require a 15% restocking fee.

Customize And Personalize Your Wet Mops Program:

All Nexstep Commercial Products Wet Mops may be customized or personalized (private labeled or co-branded) and an order of a minimum 6 dozen per customized or personalized (private labeled or co-branded) item is required. Nexstep Commercial Products also deems all customized or personalized (private labeled or co-branded) products to be custom and, unfortunately, are not returnable.


Nexstep Commercial Products reserves the right to provide bid pricing to only Authorized Nexstep Commercial Products Distributors. When placing subsequent orders, all Authorized Nexstep Commercial Products Distributors must submit the bid number in order to receive the proper pricing and product specifications. Nexstep Commercial Products also reserves the right to request from all Authorized Nexstep Commercial Products Distributors proof of delivery documentation.

Mail, Phone, Fax or Email:

P.O. Box 71 • Paxton, IL 60957-0071
Toll Free: 1-800-252-7666 • Phone: 1-217-379-2377
Fax: 1-217-379-9901 • Email: customerservice@ocedarcommercial.com


Remittance Address:

PO Box 2096, Mount Vernon, OH 43050-7296